Ride tracking not starting
Check that Location Services are enabled for Rideleaf, then reopen the app and try starting the ride again. If the issue continues, email us with your device model and iOS version.
Rideleaf help
Support
Need help with Rideleaf? Send us an email and we'll help with ride tracking, saved rides, app settings, or account-free data questions.
What to include when contacting us
- Issue description
- Device model
- iOS version
- App version
- Screenshots if helpful
FAQ
GPS or distance accuracy issues
GPS accuracy can vary with signal, buildings, trees, tunnels, and device settings. For best results, allow precise location access and start rides in an open area when possible.
Ride not saving
Make sure the app has enough time to finish saving after a ride ends. If a ride is missing, send us the approximate ride time, app version, and any screenshots you have.
Battery usage during rides
Ride tracking uses GPS, which can use more battery during longer rides. Starting with a charged phone and reducing screen brightness can help on extended rides.
Data deletion requests
Rideleaf stores ride history locally on your device, so we cannot delete rides remotely. You can delete local Rideleaf data from your device by deleting rides in the app where supported, or by deleting the Rideleaf app.
Safety notice
Please do not interact with Rideleaf while riding. Stay aware of your surroundings, ride safely, and follow local traffic laws.